Privacy Policy

OUR PRIVACY POLICY

Last Updated 10/15/2015

Thank you for visiting our website, which is owned and operated by Saks & Company LLC d/b/a FIND@ Lord & Taylor (“FIND@ Lord & Taylor”), and is part of the Hudson’s Bay Company family of company sites, including Saks Fifth Avenue, Saks Fifth Avenue OFF 5TH, Lord & Taylor, and The Bay. We are committed to providing an exciting and safe shopping experience and elevated level of personal service synonymous with FIND@ Lord & Taylor. This commitment includes respecting and protecting the privacy of personal information that we obtain through our site, via mobile, and from visits and purchases at our stores. This privacy policy provides you with information about how we collect, use and share your personal information, and our privacy practices in general.

We are always ready to address your questions and concerns regarding our privacy practices. Please feel free to contact us through one of the following methods:

By Email:SERVICE@SAKSOFF5TH.COM

By Mail: Saks & Company LLC d/b/a FIND@ Lord & Taylor P.O. Box 10327 Jackson, MS 39289

FREQUENTLY ASKED QUESTIONS

Q:
What information does FIND@ Lord & Taylor collect?
A:

The Information You Provide to FIND@ Lord & Taylor

  • When you register at www.findatlt.com to receive emails from FIND@ Lord & Taylor, we collect information such as your name, email address, zip code, phone number, gender, and birthday.
  • During programs you participate in, we may collect information such as your name, email address, password, telephone number, loyalty program membership information, gender, age or other demographic information, your interests, and preferences.
  • When you participate in sweepstakes, contests or other promotions, we collect information such as name, email address, telephone, zip code and gender, birth month and day, or other information you provide.
  • When you ask us a question or request a catalog, we collect your name, email address, or other contact information.

From FIND@ Lord & Taylor's interactions with you: We collect information about you and your transactions and other interactions with us, including the products or services you purchase, use and return.

From Third Party Sources: We may combine your information with information we collect or receive about you from other online and offline sources, which helps us to customize our services.

Personalized Site Visits: We, or our service providers, may use cookies, web beacons/pixel tags, log files, and other technologies to collect information about visitors to our website, use of our online services, and interactions with our emails and online advertisements, such as your browser type and operating system, viewed webpages, links that are clicked, IP address, sites visited before coming to our website, emails we send that you open, forward, or click through to our website. Collecting this information, and linking it with your personal information, helps us to tailor our website and enhance your online shopping experience by saving your preferences while you are visiting a particular site, and to help identify site features, promotions, advertisements, and offers that may be of particular interest to you.

Personalized Third Party Advertisements: We also may use third party advertisements placed by ad networks to support our site. Some of these advertisers and ad networks may use technology such as cookies and web beacons/pixel tags when they advertise on our site, which will also send these advertisers and ad networks information including your IP address, your ISP, the browser you used to visit our site, and whether you have Flash installed. Some of these advertisers and ad networks also may use anonymous data, such as demographic data, received from third parties to assist in the delivery of advertisements to you. These advertisers and ad networks use the information described above to provide you relevant advertisements based on your online behavior, search activities on our site and on other third party sites, demographic information and/or relevant to your general location, so that the advertising and offers you see on our site more closely reflect your interests and needs.

  • You can set your Internet browser settings to stop accepting new cookies, to receive notice when you receive a new cookie, to disable existing cookies, and to omit images (which will disable pixel tags). Note that the opt-out will apply only to the browser that you are using when you elect to opt out of advertising cookies. You can learn more about and opt out from receiving third party advertiser cookies by visiting the Network Advertising Initiative's opt-out page HERE. Without cookies or pixel tags though, you may not be able to take full advantage of all of our website features.
Q:
How does FIND@ Lord & Taylor use the information collected?
A:
  • To provide the services you request.
  • To send you direct mail and other offerings on- and offline.
  • To identify your product and service preferences, so that you can be informed of new or additional products, services, and promotions offered by the Hudson’s Bay Company family of affiliated companies (including Saks Fifth Avenue, Saks Fifth Avenue OFF 5TH, Lord & Taylor, The Bay, and future additions to the Hudson’s Bay Company family), and other marketing partners that might be of interest to you.
  • To improve our sites, products/services, customer service, and customer shopping experience.
Q:
What information does FIND@ Lord & Taylor share with others?
A:

Saks and Lord & Taylor Family: We may share collected information within the Hudson’s Bay Company family of affiliated companies (including Saks Fifth Avenue, Saks Fifth Avenue OFF 5TH, Lord & Taylor, The Bay and future additions to the Saks and Lord & Taylor family).

Co-Marketing Partners: FIND@ Lord & Taylor may team with another company to conduct joint sales programs (such as in co-branded designer boutiques in our stores), sweepstakes, promotional campaigns, and other jointly sponsored events. In those cases, each of the participating co-marketing partners may receive information about you.

Legal Disclosures: FIND@ Lord & Taylor may disclose the information we receive from and about you to respond to judicial process and provide information to law enforcement agencies in accordance with applicable law. We also reserve the right to share information with legal authorities and other companies for fraud protection and credit risk reduction, or to avoid injury to our rights or the rights of any other person.

Sale of Business: During the normal course of our business, we may sell or purchase assets. If another entity acquires all or a part of a business within the Hudson’s Bay Company family of affiliated companies, information we have collected about you may be transferred to such entity. In addition, if any bankruptcy or reorganization proceeding is brought by or against a business within the Hudson’s Bay Company family of companies, such information may be considered an asset of the company and may be sold or transferred to third parties. Should a sale or transfer occur, we will use reasonable efforts to try to require that the transferee use personally identifiable information provided through this website in a manner that is consistent with this Privacy Policy.

Service Providers: We use third-party service providers to perform certain services on our behalf when the information is necessary for them to perform their duties. These third-party service providers are prohibited from using personal information for any other purpose and are contractually required to comply with all applicable laws and requirements, which may include Payment Card Industry Data Security Standards if they are processing payments for FIND@ Lord & Taylor.

Q:
How can I view, update or remove my information?
A:

You can call, write or email a Customer Service representative to access or update any of your information.

Q:
What choices do I have about receiving communications from FIND@ Lord & Taylor?
A:

To receive promotional offers from the FIND@ Lord & Taylor family of affiliated companies, you can sign up on our websites or contact a Customer Service representative. If you submit your information at findatlt.com you will automatically receive promotional emails and/or direct mail from the FIND@ Lord & Taylor family of affiliated companies. You may opt out from receiving promotional emails from the sender by clicking the unsubscribe link in any of the promotional emails you receive.

Our customers receive standard order status communications, such as order confirmation and shipping dates, via email. Your choice to opt out of promotional emails will not affect email notifications regarding your order with us.

If you would like to be removed from our FIND@ Lord & Taylor direct mail mailing list, please contact a Customer Service representative by mail, phone or email to stop receiving direct mail.

Q:
Q: What about security?
A:

Protecting the security of your information is very important to us. When you transmit sensitive personal information from your computer to our servers, your information is protected by both a "firewall" (a combination of computer hardware and software that helps keep unauthorized visitors from accessing information within our computer network) and industry standard SSL (secure socket layer) encryption. Once we receive your transmission, we will take reasonable precautions to secure and protect the information on our systems. Unfortunately, no data transmission over the Internet can be 100% secure and, accordingly, we cannot guarantee or warrant the security of any information you disclose or transmit to us online. However, we strive to protect your information and privacy.

Q:
Q: How does FIND@ Lord & Taylor communicate changes to this Policy?
A:

Any changes to our Privacy Policy will be noted on the home page of our website with a link to the revised policy. Your continued use of the site following posting of changes to these terms will mean you accept these changes. If we change the policy in any material way, we will provide appropriate notice to you.

Q:
Q: What about other websites?
A:

Our website may include links to third-party websites that are not affiliated with FIND@ Lord & Taylor. These websites may send their own cookies to visitors, collect data or solicit your information. The privacy policies of these other websites may be very different from our policy. We are not responsible for the privacy practices of these other websites and cannot guarantee the security of any personal information provided to or collected by such third party sites.

Q:
Whom do I contact if I have additional questions or concerns about this policy?
A:

If you have any questions or concerns about this policy or our privacy practices, please contact Customer Service by Email, or telephone.

Q:
What are California Privacy Rights?
A:

If you are a California resident and would like a copy of our notice describing what categories of personal information we share with third parties or corporate affiliates for their direct marketing purposes and the names and addresses of the third parties and affiliates that received your information in the past year, please submit a written request to the following address specifying that you want a copy of FIND@ Lord & Taylor's "California Privacy Rights" notice: Saks & Company LLC d/b/a FIND@ Lord & Taylor, P.O. Box 10327, Jackson, MS 39289, attn: California Privacy. Please allow up to 30 days for us to process your request. You may submit such a request once per year.